Customer Service Group Coaching - CSGC
In fact, a 5% increase in customer satisfaction can increase your profits by as little as 25% and as much as 85%.
This is a collaborative, solution-focused, results orientated and systematic initiative in which we facilitate the enhancement of Customer Service Values, self-directed learning and personal growth of participants. There is a bigger focus on finding solutions and providing guidance rather than analyzing problems.
Through liberating activities, demonstrations, role plays, introspection and action-learning methods; the COACHING takes participants through practical ways of satisfying the customer.
The One-On-One Sessions equip Individuals with the skills and insights to exceed customer expectations in the context of organization.
Customer Service Experience-Three (3) Half day sessions taken approximately 1-month apart. Workshop Method:
Collaborative, solution-focused and guidance: - delivering WOW
Operationalizing the Unique Service Values
Practical ways of satisfying the customer (Commitment, Responsiveness, Empathy, Assurance, Team Thinking)
Emphasis on improving business outcomes by focusing on where the business wants to be:
1 Customer Communications
2. Experience from the Inside Out!
3. If no one holds your feet to the fire, it’s easy to get a little lazy.
4. Build customer loyalty- from revenue perspective and increase credibility with customers.